All the European Economic Area (EEA) gets 14 calendar days to cancel their orders. It starts from the day you purchased the product. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. If you are UK customers, please refund your item(s) to us within 20 days after finding the fault, and remember to get in touch before returning. We will analyse you returned item(s) and we will refund the full amount.